POLICY & TERMS:NIMKEN HIVE APARTMENT
……………………………………………..
The guest(s), visiting and or staying at the hotel automatically agree to the hotel policies,terms and conditions mentioned below upon check in.
…………………………………………….
The same also is available at https://nimkenhive.com
1) TARRIF & KEY CARD:-
a) The tariff is for your room only.Please ensure that your bill reflects the correct tariff.
b) Guests should obtain the key card from the reception only.Upon checkout,all keys should be returned to the Front desk. Any misplacement of the room keys must be payable.
2)BILLING:-
a) Please insist on a bill if the booking is via the apartment website https://nimkenhive.com or directly on a phone or walk in at the front desk and also ensure that a valid bill is printed and obtained.
3) IDENTIFICATION
a) Valid government issued photo identification card is required at check in for each occupant of the room bearing the address of the guest.
b) The identity proof will include a valid driving license/Voters identity card/ International passport/ National Identity card.
c) Any other card asides these , is not acceptable.
d) Valid passport is mandatory for all foreign guest. Passport should have valid visa.
e) A detailed registration card must be filled by the guest.
f) Non-adherence to this would result to dishonoring of guest booking.
4) NUMBER OF GUEST IN ROOM/ VISItORS POLICY:-
a) The maximum number of guests allowed in a room is the number of guests been paid for, while reserving a room.
b) Visitors are restricted from entering into the rooms.If any,such meetings should take place in public areas such as the reception, restaurant etc.
c) Solicitation and harbouring of paid or unsolicited guests, including anti- social elements,is strictly prohibited.
d) The hotel management reserves the right to ask any guest found in violation to vacate the premises immediately.
e) Visitors are not permitted between 11:30pm to 6:00am, if found occupying the room without proper information from the front desk, quarter charges and tax for the apartment occupied will be applicable to the unauthorized guest. Such objectional cases shall be reported to the local police department for necessary action.
5) CHECK–IN/ CHECK– OUT POLICY*
a) Guests are expected to check in by 2pm and check out by 12:00noon.
b) Further extension to 6:00pm by the guest will attract, half normal daily rate for the room.
c) Beyond 6:00pm check out, the full day TARRIF shall be levied. *Check- out is subject to availability.*
6) CANCELLATION/ REFUND POLICY:-
a) Guests are expected to cancel their reservation before 48hrs of their scheduled arrival without penalty.
b)Guests should notify the apartment via email or phone calls.
c) Cancellation made within 48hrs of the scheduled arrival date will attract charges equivalent to one night room rate plus tax.
d) No communication will also be charged for one night’s room rate plus tax.
e) For stays during peak periods or special events,a longer cancellation period may apply and will be specified at the time of booking.
f) Guests are advised to review / confirm their reservations for the full cancellation policy and any applicable terms and conditions.